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Frequently asked questions about Locowincasino
Why does the American wheel have 38 sectors?
The American roulette wheel features 38 numbered pockets, including 1 through 36, plus a single zero (0) and a double zero (00). This configuration contributes to a higher house edge compared to European roulette, which typically has only 37 pockets.
The presence of the double zero on the American wheel directly impacts the odds for players. For instance, a single number bet on an American wheel has a payout of 35 to 1, but the actual odds are 37 to 1, resulting in a house advantage of approximately 5.26%.
In contrast, European roulette, with its single zero, offers a house edge closer to 2.7%. This difference means that, statistically, players may experience more favorable outcomes over the long run when playing the European variant, despite the sector count difference.
How do I calculate x35 on 100 EUR bonus credit?
To calculate the wagering requirement of x35 on a 100 EUR bonus credit, multiply the bonus amount by the wagering multiplier. This calculation would be 100 EUR multiplied by 35, resulting in a total turnover of 3,500 EUR.
This means that before any winnings from the bonus can be withdrawn, a total of 3,500 EUR in bets must be placed on eligible games. The Spielbeitrag, or game contribution, also plays a role, with Slots contributing 100% and Live games only 10%.
Therefore, to meet the 3,500 EUR wagering requirement, a player betting solely on Slots would need to wager a total of 3,500 EUR in bets. If betting on Live games, the amount wagered would need to be significantly higher to achieve the equivalent turnover.
Is a win after a 6 EUR bet voided?
A win achieved after placing a 6 EUR bet may be voided if it exceeds the maximum allowed bet while a bonus is active. The maximum bet permitted when playing with bonus funds is 5 EUR.
Bets placed above this 5 EUR limit, such as a 6 EUR bet, are typically excluded from contributing to wagering requirements and any resulting winnings may be confiscated. This rule is common across many online casinos to prevent bonus abuse.
Therefore, a win derived from a 6 EUR bet while bonus funds are in play would likely be considered void. Players must adhere to the 5 EUR maximum bet limit to ensure their winnings are valid and can be withdrawn.
What to do if the confirmation email is missing after 24 hours?
If a confirmation email has not been received after 24 hours, the first step is to check the spam or junk mail folder of the associated email account. It is possible that the email was misdirected by the email provider.
If the email is not found in spam, it is advisable to contact the casino's customer support directly for assistance. They can resend the confirmation email or verify the account status manually, which is crucial for KYC (Know Your Customer) verification.
The KYC process, requiring an ID and proof of address no older than 3 months, typically takes between 24 to 48 hours for verification. Promptly resolving the missing email issue will help ensure this process proceeds without unnecessary delays.
How do I deposit with CashtoCode without a bank account?
Depositing with CashtoCode eVoucher allows players to fund their casino account without requiring a bank account. This method involves purchasing a CashtoCode voucher from a physical retail location or online vendor.
Once the eVoucher is obtained, the player can proceed to the casino's deposit section and select CashtoCode as their payment method. The voucher code is then entered, and the deposit, which can be made from 10 EUR up to 1,000 EUR, is processed instantly.
This eVoucher system bypasses the need for traditional banking methods, making it accessible for individuals who prefer not to link bank accounts. Unlike card payments via Visa or Mastercard, CashtoCode eVouchers do not have any associated transaction fees from the casino.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
When is Cashback between 5 and 10 percent credited?
Cashback is not a feature explicitly detailed in the provided data for Locowincasino. The information available focuses on deposit methods like MiFinity, which allows instant deposits and withdrawals within 0-24 hours from €10 up to €10,000 with no fees. Dogecoin transactions are also detailed, with deposits taking 5-30 minutes and withdrawals within 0-24 hours, starting from €20 up to €10,000 with only network fees.
The available data specifies bonus terms, including a welcome offer of 300% up to €2,000 plus 100 free spins, with wagering requirements between x35 and x45 that must be met within 30 days. The minimum deposit is €10, and the maximum bet while using the bonus is capped at €5, which differs from the deposit limits of payment methods.
While specific cashback percentages like 5 or 10 percent are not mentioned, other promotional aspects are. For instance, the welcome bonus contribution to wagering varies by game type, with Slots contributing 100%, while Table Games and Live Casino games only contribute 10%. This means players focusing on live dealer games will require significantly more play to meet wagering.
What does Hold and Win mean on 5x3 reels?
The term 'Hold and Win' is not defined within the provided game data. However, a specific slot game, Thunderstruck II, from Games Global (Microgaming), is detailed with a 5x3 reel layout. This game features 243 Ways to win, offering a higher volatility experience with a maximum multiplier of x8000.
The provided game information for Thunderstruck II states a Return to Player (RTP) of 96.65% and high volatility. This RTP is a theoretical percentage indicating the average amount returned to players over an extended period, not a guarantee for individual sessions. High volatility suggests that wins may be less frequent but potentially larger.
The game mechanics for Thunderstruck II are based on a 5x3 reel structure with 243 Ways. This means that winning combinations are formed by landing matching symbols on adjacent reels, starting from the leftmost reel, irrespective of their position on the reel. This differs from traditional payline structures, offering more potential winning paths.
Does the app run stably on iOS 13?
The casino app is noted to be compatible with iOS versions 13 and above, requiring approximately 60 MB of storage. A minimum of 2 GB of RAM is recommended for optimal performance on iOS devices. This technical specification suggests a baseline requirement for stability, but actual performance can vary with device model and background processes.
For Android users, the app requires Android 8.0 or newer and occupies around 45 MB. Similar to iOS, having sufficient RAM is crucial. The data does not provide specific performance metrics or user feedback regarding stability on particular iOS versions or older Android devices beyond the stated minimum requirements.
Player verification, known as KYC (Know Your Customer), requires submitting an identification document and an address proof dated within the last 3 months, with processing taking 24-48 hours. While app stability is crucial for a smooth gaming experience, the KYC process is a separate account verification step and not directly linked to the app's operational stability on specific operating systems.
How many days are left for bonus wagering?
The welcome bonus has a wagering requirement that must be fulfilled within a specific timeframe. The bonus terms state that players have 30 days to meet the wagering conditions. This duration is a standard period for many online casino bonuses, allowing players a reasonable window to play through their bonus funds.
The wagering requirement itself is stated to be between x35 and x45, depending on the specific terms applied. For example, a €100 bonus with x35 wagering would require a total of €3,500 (€100 x 35) to be wagered before winnings can be withdrawn. This is a significant amount of play required within the 30-day period.
It is important to note that the contribution of different game types to wagering varies. Slots contribute 100%, meaning every euro wagered on slots counts fully towards the requirement. However, Table Games and Live Casino games only contribute 10%, meaning €10 wagered on these games would only count as €1 towards the wagering requirement.
Why was my withdrawal stopped without KYC?
Withdrawals may be halted if the required Know Your Customer (KYC) verification process has not been completed. This process typically involves submitting an identification document and proof of address, which must be no older than 3 months. Verification can take between 24 and 48 hours to finalize.
The casino's policy, as indicated by the KYC requirement, is to ensure the security of transactions and prevent fraudulent activity. Completing KYC is a standard procedure in the online gambling industry, especially for larger withdrawal amounts or upon first withdrawal request, to comply with regulatory obligations.
Payment methods like MiFinity and Dogecoin have specific transaction limits, ranging from €10 to €10,000 for MiFinity and €20 to €10,000 for Dogecoin, with withdrawals typically processed within 0-24 hours once verified. Failure to provide the necessary KYC documents can lead to a temporary suspension of withdrawal requests until the verification is successfully completed.
What is the minimum deposit for the welcome bonus?
The welcome bonus at Locowincasino offers a 300% match up to €2,000, accompanied by 100 free spins. To be eligible for this offer, a minimum deposit of €10 is required. This initial deposit unlocks the bonus funds and free spins, setting the stage for gameplay.
This minimum deposit of €10 is significantly lower than the €20 threshold often seen for other bonuses or payment methods like Bank Transfer. It allows players to engage with the welcome package without a substantial upfront investment. The bonus funds are subject to wagering requirements of x35-x45.
Players should note that the maximum bet while using the bonus is capped at €5 per spin or round. This limit is in place to manage risk and ensure fair play, and it applies across all game types, including live dealer games which contribute 10% to wagering.
Why does KYC reject documents older than 3 months?
The Know Your Customer (KYC) process at Locowincasino requires verification documents to be no older than 3 months. This is a standard procedure to ensure the provided information accurately reflects the player's current identity and address. Documents like utility bills or bank statements are typically used for address proof.
Older documents, exceeding the 3-month limit, may be rejected because they cannot reliably confirm the player's present residential status. This is crucial for regulatory compliance and fraud prevention. The KYC verification process itself typically takes between 24 to 48 hours to complete.
This requirement ensures that Locowincasino adheres to anti-money laundering regulations and maintains a secure gaming environment. Players are advised to obtain recent copies of their identification and address verification documents to facilitate a smooth and timely account verification process.
Can I test slots for free in demo mode?
While the provided data focuses on real-money gameplay and bonus conditions, many online casinos offer demo modes for slots. These free-play versions allow players to explore game mechanics and features without wagering real funds. Such modes are typical for games like 'Rise of Olympus' from Play'n GO.
Although not explicitly detailed for every slot, the inclusion of games with high RTP (Return to Player) rates, such as 'Rise of Olympus' at 96.50%, suggests a focus on player engagement. Demo modes serve as a valuable tool for understanding a slot's volatility and potential payout patterns before committing real money.
Players interested in trying games before depositing can usually find a 'demo' or 'play for fun' option directly on the game icons or within the casino lobby. This feature is particularly useful for high volatility slots, allowing players to gauge the risk-reward balance over numerous simulated spins.
Which slot offers the highest maximum win in multipliers?
The slot 'Rise of Olympus' by Play'n GO offers a substantial maximum win potential, reaching up to 5,000 times the player's stake. This multiplier is a key feature for players seeking high-reward gameplay. The game operates on a 5x5 grid with Cluster Pays mechanics.
Compared to slots with fixed paylines, Cluster Pays systems like those in 'Rise of Olympus' can often lead to larger wins cascading from a single spin. The high volatility of this slot means that while wins may be less frequent, they have the potential to be significantly larger when they occur.
This maximum win multiplier of x5000 is a significant draw for players who prioritize the chance of landing a substantial payout. Understanding the game's volatility and RTP of 96.50% is important when aiming for such high win potentials.
How do Corner 8:1 and Dozen 2:1 differ?
The terms 'Corner 8:1' and 'Dozen 2:1' refer to specific betting types within the game of Roulette, though these exact terms are not detailed in the provided data for Locowincasino. Generally, a 'Corner' bet (also known as a Square bet) involves placing a chip on the intersection of four numbers.
A 'Dozen' bet, on the other hand, is a wager on one of three groups of twelve numbers: 1-12, 13-24, or 25-36. The payout ratio for a Dozen bet is typically 2:1, meaning a €10 bet returns €20 in profit plus the original stake. The odds for a Dozen bet are approximately 32.4%.
The difference lies in the number of outcomes covered and the associated payout. A Corner bet covers four numbers and usually pays 8:1 (a €10 bet returns €80 profit plus stake), while a Dozen bet covers twelve numbers and pays 2:1. The odds for a Corner bet are approximately 10.8%.
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